FAQ
Here at Shop Elliehsan, we strive to make every shopping experience satisfactory for our customers. See below for answers to questions regarding shipping, returns, and other inquiries.
Ordering & Payment
I'm in love with an item, but it's out of stock on the site. What should I do and how often do you restock?
Good news! We get new items frequently, especially our most popular items. You can be notified by email by clicking the green “NOTIFY ME WHEN AVAILABLE” button at the top left corner of the page of the item. Once the item is restocked, you’ll be notified right away.
I am an international customer and I am not sure how much I'll be charged for a purchase.
Shop Elliehsan is proud to service our customers from all over the world! All pricing on our site is in USD, the conversion rate would depend on your issuing credit card company being used on the transaction.
What payment methods do you accept?
Shop Elliehsan offers a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal and store credit in the form of e-gift cards.
I placed an order, but never received a confirmation email.
If you do not receive an email from Shop Elliehsan within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email or phone for assistance to update your order.
How do I change or cancel my order?
We’re super quick at processing orders to make sure that you receive them as soon as possible. You can change your order as much as you like before you click “Checkout” but after this point you will be unable to make changes to your order. Keep in mind our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed. In such case you can however, return the item to us in accordance with our Returns Policy. If we sent out your package and your items are returned to us (Packages marked "Return to Sender") due to an incorrect/undeliverable address, we will issue a store credit for the net total minus the shipping fee. You will be held responsible for the initial cost of shipping the package.
How long after I place my order will it ship?
Orders are shipped Monday through Friday, excluding weekends and holidays. It may take up to 72 hours for an order to be processed. Kindly note shipping may be delayed by our verification team if confirmation is needed for the order. You may also view the status of your order, here. For customers selecting 1- Day Shipping, please keep in mind your order must be placed before 1pm PST to leave the same day Monday - Thursday.
I am an international customer. What are the rates I should expect to pay?
We offer FREE Canada shipping over $75, all other Canada orders $6 flat rate, $10 flat rate for other international orders, and FREE international shipping over $150. Shop Elliehsan is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery. If the package is returned to our warehouse, there will be a bounce back fee.
My order was confirmed, but I just got an email saying an item is out of stock. What does this mean?
Between the time you placed the order and when we processed it, the item was no longer available. We will send you an email with an E-gift card containing the amount you are owed for the cost of the item. Please treat the gift card like cash, as it is store credit you can use during a later purchase. Store credit never expires.
I placed an order, but haven't seen any movement from Shop Elliehsan. What's going on?
There are several reasons why your order may have been delayed. Either your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.
Shipping
What company does Shop Elliehsan use to ship packages?
We offer USPS Priority mail, both domestic and internationally. Our expedited shipping is processed with FedEx.
How long does shipping within the US take?
We offer 2-day shipping on all orders with a flat rate of $6.00. In rare instances, delivery may take 3 days. We also offer FREE standard shipping (also in 2 business days) on orders over $75, after discount. For expedited shipping we offer 1-Business day for $15, orders must be placed by 1pm PST for it to be processed same day.
How long does it take to ship internationally?
It usually takes 5-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs.
Do you refund shipping fees?
Shipping fees are non-refundable.
My purchase is over $75… Why hasn't the shipping charge been waived?
Free shipping for orders over $75 (subtotal) applies to U.S. Domestic shipments only. Keep in mind to please take discounts under consideration. At this time, international shipments do not qualify for free shipping.
How do I know my package has shipped and is on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.
I received a damaged Item, what do I do?
If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you store credit and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
Once we receive your package, we will email you with a store credit code in the amount of your item, plus the cost of the shipping return. Please Note that we can only reimburse you a maximum of $10.00 USD if you include a copy of the receipt in your shipment.